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We at VISIONEMODA always want to guarantee your complete satisfaction.

If for any reason, you are not fully satisfied with the order you may return the unused item/s within 5 days of the delivery date - and receive the refund equal to the price paid for the returned item/s.

Here below you’ll find a short explanation of return policy. Please check this return instructions (that do not replace the "Term and Condition of Sale").

In no case, Visionemoda will accept returned items that are not under the same conditions the Clients have received them.

For this reason, Visionemoda kindly asks all customers to try on the purchased item/s with care, since all products with missing or damaged tags will be depreciated and/or considered as unfit for sale.

Shipping costs are charged to you.

WHAT TO DO BEFORE SENDING A RETURN

  • Check that you have the following requirements, and follow the instructions listed below in order to receive a refund as soon as possible;
  • check if all tags, in fabric or hanging, are intact and still attached to the item;
  • handle the item/s with care and make sure it is under the same conditions you have received it. Then, box it up adequately;
  • don’t wear/wash/hire/process the item/s you want to return in any way;
  • don’t wear the footwear you want to return. The original box is an integral part of the item, and therefore it has to be intact, with no signs, writings or deformities, that could compromise the sale when delivered to our warehouses. For this reason, in no case, the original box can be used
  • The package containing the return must be physically delivered to the courier within 5 working days from the delivery date;

HERE ARE 5 ASPECTS TO TAKE PARTICULAR ATTENTION

  • The box containing the return is the sole responsibility of the Client until it is delivered to VISIONEMODA warehouses. This means that VISIONEMODA can’t be held responsible for eventual losses, damages due to a not adequate packaging, or delay in the delivery of the return.
  • The return of one or more items must be done within 5 days from the delivery date. Beyond this deadline,the return will no longer be accepted.
  • If a return does not comply even with just one of these conditions, VISIONEMODA will reject the return. At the Client’s request, the item/s will be sent back at the Client’s expense
  • For items purchased on sale or in the Outlet section it will always be possible to make the return, with the same limits and the same procedures above mentioned.
  • The package containing the return must arrive at our warehouses within 15 days from the date of your shipment, which must be communicated via e-mail to the address according to the procedures described in the returns procedure, shown on this page. For your shipment you can use the Post Office, but - to avoid you lose or accumulate a considerable delay - we suggest you use an express courier and to insure the shipment.

REFUND As soon as VISIONEMODA receives the return, it will verify if all the above-mentioned conditions have been respected: if the return procedure was followed correctly, VISIONEMODA will proceed with the issuing of the refund by credit card (if paid by credit card), bank transfer (if paid by bank transfer), Paypal (if paid by Paypal). In case of different currency, refunds will be issued in the same currency the Client paid, and will be subjected to the fluctuations of the exchange rate.
Otherwise, Clients may also choose to receive a Store Credit, equal to the amount paid for the returned item, to use on the whole catalogue and without an expiry date.